Privacy Policy
Lomas Hospitality Cancún, Quintana Roo, México Contact: datos.personales@lomashospitality.com
1. Data Controller
Lomas Hospitality, based in Cancún, Quintana Roo, Mexico, is responsible for the processing of your personal data. For any inquiries related to data protection, you can contact us at datos.personales@lomashospitality.com.
2. Personal Data We Collect
To provide our wedding planning and coordination services, we may collect the following personal information:
- Identification data: full name, date of birth, official ID
- Contact information: email address, phone number, physical address
- Financial data: payment and billing information
- Wedding preferences: quiz responses, venue preferences, budget information
We do not collect sensitive personal data such as medical, religious, or racial origin information.
3. Purpose of Data Processing
Your personal data will be used for the following purposes:
Primary Purposes (necessary for service delivery):
- Managing reservations and coordinating wedding services
- Customer support and assistance
- Invoicing and payment processing
- Service quality evaluation
- Fraud prevention and compliance with legal obligations
Secondary Purposes (require your consent):
- Sending marketing promotions and special offers
- Improving our services through preference analysis
- Communications about new packages and services
You may oppose the processing of your data for secondary purposes at any time by contacting us.
4. Sharing Data with Third Parties
We may share your personal data with:
- Affiliated companies: Other companies within the Lomas Hospitality group
- Business partners: Resorts, tourism and event service providers
- Competent authorities: When required by law
All third parties are obligated to maintain the confidentiality of your data and comply with applicable data protection laws.
5. Security Measures
We implement administrative, technical, and physical security measures to protect your personal data:
- SSL certification for secure transmissions
- Encryption of sensitive data
- Restricted access controls to personal data
- Regular staff training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights (ARCO Rights)
In accordance with Mexican data protection legislation, you have the right to:
- Access: Know what personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Cancellation: Request deletion of your data
- Opposition: Object to the processing of your data for certain purposes
To exercise these rights, send a request to datos.personales@lomashospitality.com with:
- Your full name and contact information
- Clear description of your request
- Documents that prove your identity
We will respond to your request within the timeframe established by law.
7. Use of Cookies
Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content.
You can configure your browser to reject cookies, although this may limit some website functionalities.
For more information, see our Cookie Policy.
8. International Data Transfers
In some cases, your data may be transferred to servers located outside of Mexico. When this occurs, we ensure that adequate protection measures are in place in accordance with applicable legislation.
9. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period.
10. Changes to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
We recommend reviewing this policy regularly to stay informed about how we protect your information.
11. Minors
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent.
12. Acceptance of this Policy
By using our services and providing your personal data, you accept the terms of this Privacy Policy.
13. Contact
If you have questions about this Privacy Policy or about the processing of your personal data, contact us:
Email: datos.personales@lomashospitality.com Phone: +52 998 528 0558 Address: Cancún, Quintana Roo, México